Overview
Coinsquare is a Canadian cryptocurrency trading platform. This page explains how to log in, setup or reset two-factor authentication (2FA), recover a lost account, and fix common login issues while keeping your account secure.
How to sign in (Step-by-step)
- Open your browser and visit https://coinsquare.com.
- Click Sign in (top-right) and enter your registered email address and password.
- If 2FA is enabled, enter the six-digit code from your authenticator app (e.g., Google Authenticator or Authy) or from your SMS if you use phone-based codes.
- Complete any security prompts (device recognition, CAPTCHA) and you’ll be redirected to your dashboard.
Two-Factor Authentication (2FA) — setup & reset
To set up 2FA: go to Settings → Security → Two-Factor Authentication. Follow prompts to scan the QR code with an authenticator app and save backup/recovery codes in a secure location.
If you lose access to your 2FA device:
- Use the recovery codes you saved when enabling 2FA.
- If you don’t have recovery codes, use Coinsquare’s account recovery process (see support below). Expect identity verification (ID documents, selfie) to confirm ownership.
Common login problems & fixes
- Wrong password: Use the “Forgot password” link. Check spam for reset email; use a different browser or clear cache if the link fails.
- 2FA code not working: Confirm your phone’s time is set to automatic (authenticator apps require accurate time). If still failing, use backup codes or recover via support.
- Account locked or unusual activity: Follow on-screen instructions and contact support immediately.
- Password manager issues: Manually type your credentials to confirm password manager isn’t inserting an outdated password.
If you need password reset: Click “Forgot password” → enter email → follow the reset link sent by Coinsquare.
Account recovery & identity verification
If you cannot log in after trying password reset and 2FA recovery, Coinsquare will require identity verification. Typical items requested:
- Government-issued photo ID (passport, driver’s licence)
- Selfie or live video verification
- Proof of address (utility bill) in some cases
Prepare clear, high-resolution photos and follow the instructions exactly to speed up processing.
Security best practices (Canada-focused)
- Use a unique, strong password and a reputable password manager.
- Prefer app-based 2FA or hardware keys over SMS.
- Enable withdrawal whitelist and email notifications for account changes.
- Watch for phishing emails — Coinsquare will never ask you for your password via email.
Support & official links
Official Coinsquare site and support:
- Coinsquare home
- Support/Help Centre: Visit the Coinsquare Help Centre for guides and the ticketing system.
If your issue is urgent (locked account, suspected compromise), submit a support ticket and mark it urgent. Keep records of ticket numbers and correspondence.
FAQ
Q: How long does password recovery take?
A: Password resets are immediate when you have access to the recovery email; identity verification can take 24–72 hours depending on volume.
Q: Is Coinsquare regulated in Canada?
A: Coinsquare operates in Canada and follows applicable regulatory requirements; check their site for current regulatory details.